Privacy Policy

We collect information in the following ways:

Information you provide directly. When you contact us through our website forms, by phone, by email, or in person, and when you book or receive a session, we may collect:

• Your name, phone number, and email address;
• Appointment details and the contents of any message or inquiry you send us;
• Health and wellness information you choose to share during your consultation or intake — such as areas of pain or tension, injuries, medical history, and wellness goals — which we use to tailor and safely deliver your session;
• Insurance information, including details needed to assist with PIP/No-Fault insurance reimbursement when applicable;
• Payment information necessary to process payment for services.

Information collected automatically. When you visit our website, our hosting provider and website tools may automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. This information helps us operate, secure, and improve the site.

Information from third parties. Our website may display content from third-party services such as Google (for example, Google Reviews and Google Maps). When this content loads, those services may receive certain information about your device and visit, subject to their own privacy policies.

We use the information we collect to:

• Schedule, prepare for, and provide massage and bodywork services that are appropriate and safe for you;
• Respond to your inquiries, calls, messages, and appointment requests;
• Process payments and, where applicable, assist with PIP/No-Fault insurance reimbursement;
• Maintain records related to your care and our business;
• Operate, maintain, secure, and improve our website;
• Send you appointment-related communications and, only where permitted, occasional updates about our services;
• Comply with applicable laws and professional licensing obligations.

Because we provide bodywork and wellness services, you may share health-related information with us. We treat this information as confidential and use it only to deliver and document your care, to communicate with you about your sessions, and, where applicable, to support insurance reimbursement. We do not sell your health information, and we share it only as described in this Policy or as required or permitted by law.

Our website may use cookies and similar technologies that are necessary for the site to function and to improve performance (for example, caching that helps pages load faster). Third-party content embedded on our site, such as Google Maps or Google Reviews, may also set cookies. Most web browsers let you refuse or delete cookies through your browser settings; however, some features of the site may not work properly if cookies are disabled.

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. With trusted vendors who help us operate our business and website — such as our website hosting provider, payment processor, and scheduling or communication tools — who may use the information only to perform services for us;
• Insurance. With insurers or their representatives when you ask us to assist with PIP/No-Fault reimbursement;
• Legal requirements. When required to comply with the law, a legal process, or a government request, or to protect the rights, safety, and property of our clients, our staff, or our business.

We keep personal information for as long as needed to provide our services, maintain appropriate business and care records, comply with our legal and licensing obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or store it securely.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may:

• Request to review, update, or correct the personal information we hold about you;
• Ask us to delete information we are not required to keep;
• Opt out of non-essential communications at any time by contacting us.

To make a request, please use the contact information below. We may need to verify your identity before fulfilling certain requests.

Our website may contain links to other websites or services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Yumi’s Hale Ola Kino Massage LLC
Kapiolani Business Plaza, 7th Floor
Honolulu, Hawaii
Phone: (808) 291-0244
Email: yumihaleolakino@gmail.com